Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Emily Wilson

Gulf Shores,AL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Coast / The Beach Club
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set up banquet tables and chairs based on event requirements.

Server

Brick And Spoon
01.2023 - 06.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cake Decorator

Publix
02.2018 - 09.2022
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Managed material inventory and ordered new materials when needed.

Guest Services Associate

TopGolf
02.2021 - 03.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Booked appointments, accepted payments and answered guest questions.
  • Resolved complaints regarding product and service.
  • Confirmed arrival and departure times for guests bays.
  • Used POS system to process sales, returns, online orders, and gift card activations.


Life Coach

Magnolia Christian School
04.2018 - 11.2020
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Promoted love of sports by assisting students with understanding positioning, play techniques, and teamwork strategies.
  • Maintained player safety through careful practice and game supervision.
  • Collaborated with other coaches to create and execute game plans.

Skills

  • Customer Service
  • Food Inspection
  • Communication
  • Safe Food Handling
  • Hospitality Service
  • Guest Engagement

Certification

Certified through the Alcoholic Beverage Control Board.

Timeline

Server

Coast / The Beach Club
06.2023 - Current

Server

Brick And Spoon
01.2023 - 06.2023

Guest Services Associate

TopGolf
02.2021 - 03.2022

Life Coach

Magnolia Christian School
04.2018 - 11.2020

Cake Decorator

Publix
02.2018 - 09.2022

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Emily Wilson