Emily Yaceczko
Stow, OH,OH
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Texas Roadhouse. Excelled in enhancing guest engagement and optimizing sales techniques, demonstrated by exceptional customer service skills. Proven leadership abilities as Shift Lead Manager at Jersey Mike's Subs, improving team efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Server
Blossom Music Center
04.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Texas Roadhouse
10.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Shift Lead Manager
Jersey Mike's Subs
04.2022 - 09.2023
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelors - Sport Administration
Kent State University
Kent, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales expertise
- Sales techniques
Timeline
Server
Blossom Music Center
04.2024 - Current
Server
Texas Roadhouse
10.2023 - Current
Shift Lead Manager
Jersey Mike's Subs
04.2022 - 09.2023
Bachelors - Sport Administration
Kent State University
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