Emily Yim
San Jose,US
Summary
- Ambitious legal professional, ready to contribute to team success. Excelled as a Client Intake Specialist and Legal Assistant/Paralegal in previous roles, enhancing client satisfaction and streamlining workplace efficiency. Spearheaded the following legal procedures:
- Client Intake
- Legal Research
- Discovery
- Trial Preparation
- Developed a niche clientele base, demonstrating exceptional organizational strategies and communication skills. Successfully negotiated high-value settlements, showcasing a blend of hard and soft skills, critical for case management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Intake Specialist/Legal Assistant
NAVARETTE LAW FIRM
01.2016 - 11.2024
- Conducted client-centric intake interviews at an Employment Law Firm with skillful professionalism consistently, addressing individual needs with empathy and compassion while adhering to timeliness and accuracy of information.
- Delivered strong, empathy-driven rapport from inception of client intakes, developing and retaining a robust client-base.
- Conducted thorough and prompt follow-ups with clients, post-intake, ensuring all needs were met and addressed with utmost client satisfaction.
- Continuously updated personal knowledge of industry trends, enabling the provision of relevant guidance to clients.
- Boosted team morale with effective communication skills, fostering a positive work environment, conducive to productivity for effective case management processes.
- Demonstrated adaptability by quickly learning new systems and tools as needed for optimal job performance.
- Administered court filing to assist with the smooth transitioning of the practicing attorney into retirement.
Litigation Paralegal
FRONTAL LAW GROUP
03.2023 - 08.2024
- Managed high-volume cases loads for a niche, boutique personal injury law firm with predominantly Mandarin and Spanish-speaking clients.
- Single-handedly managed 50-80 caseloads at a time, as the sole Paralegal in the entire law firm, handling not only all litigation-related matters, but additional Cantonese-speaking and English-speaking clients in pre-litigation phases.
- Executed a full range of civil litigation procedures by case-managing from the inception of client intake to the final procedures and processes needed for ADR and settlements in 20+ different jurisdictions in the Superior Courts of California.
- Created templates by drafting pleadings for motions, oppositions, subpoenas, and other legal documents including deposition discovery responses to requests for production, responses to special/form interrogatories, request for admissions, and statement of damages, etc.
- Conducted over 100+, high-volumes of electronic court filings, for civil unlimited lawsuits including complaints, summons, case management statements, default judgments, motions, demurrers, ex parte applications, oppositions, settlements, and dismissals, etc.
- Negotiated successful settlement outcomes with insurance adjusters with optimal compensation for clients.
- Prepared lawsuits for jury trial.
- Developed and grew a solid niche of both English and Cantonese-speaking clientele.
Academic Counselor/Education Consultant
SELF-EMPLOYED
09.2009 - 06.2016
- Developed educational programs and strategic consultations for 9th-12th grade high school students to help facilitate their admittance to renowned colleges and universities, globally.
Office Manager
FAMILY CARE WELLNESS & REHAB CENTER
03.2006 - 05.2009
- Managed a top-performing team of 10 administrative personnel and the daily operations of a fast-paced, high-volumed, healthcare wellness and rehabilitation center.
Legal Assistant to General Counsel
SERVICEMASTER
10.2002 - 12.2005
- Provided legal administrative assistance for coordinating, preparing, and tracking contracts including non-disclosure and IP obligations.
- Administered the intake, life cycle, and routing for expiring and renewing contracts for legal execution, management, and organization.
Education
Bachelor of Arts (B.A.) -
Wellesley College
Wellesley, MASkills
- Top-notch communications skills
- Preemptive anticipation of needs
- Superior workforce optimization
- Active contributions to high-performance cultures
- Adept handling of highly-sensitive legal data
- Excellent client/customer rapport building
- Cross-functional leadership and support
- Careful attention to detail
- Astute data analysis strategies
Certification
Wellesley College Management Certification
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Litigation Paralegal
FRONTAL LAW GROUP
03.2023 - 08.2024
Client Intake Specialist/Legal Assistant
NAVARETTE LAW FIRM
01.2016 - 11.2024
Academic Counselor/Education Consultant
SELF-EMPLOYED
09.2009 - 06.2016
Office Manager
FAMILY CARE WELLNESS & REHAB CENTER
03.2006 - 05.2009
Legal Assistant to General Counsel
SERVICEMASTER
10.2002 - 12.2005
Bachelor of Arts (B.A.) -
Wellesley College
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