Emily Young
Spokane,WA
Summary
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas. Multi versatile skills with a background in healthcare and working with our community striving to provide better healthcare for all.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
CHAS Health
Spokane, WA
10.2023 - Current
- Greeted and checked in patients
- Prepared patients charts for providers
- Opened and closed cash box
- Provided information, resources and insurance for patients
- Scrubbed dental and medical schedules
Barista
Galaxy Grind
Spokane, WA
01.2022 - 01.2023
- Memorized drink combinations
- Prepared food menu items through window while maintaining a good window time
- Opened stand, till and machines
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Barista Manager
Cozy Coffee
Spokane, WA
07.2021 - 07.2022
- Served customers quickly and efficiently, always running cars and creating new ideas to prevent delays.
- Manged scheduling, all shopping for the stand, hired and trained each new barista and did all cash deposits every week.
- Remembering each return customers drinks providing satisfaction and improving car times.
- Made sure windows stayed open as much as possible and created a friendly and efficient atmosphere within my crew towards customers.
- Handled and resolved customer complaints with professionalism.
- Managed all social media pages, posting new and aesthetically pleasing drinks to increase sales.
- Maintaining a positive and healthy environment for my crew and customers
Head Housekeeping Supervisor
Oxford Suites
Spokane, WA
03.2017 - 06.2021
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement
Receptionist
Mikes MMCR
Spokane Valley, WA
05.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Barista
Main Street Grind
Watford City, ND
09.2014 - 12.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Focused on drink times while also maintaining quality shots and consistent drink quality.
- Memorized drink items
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Mead Senior High School
Spokane, WA06.2015
Skills
- Staff Scheduling
- Money Handling
- Training barista staff
- Staffing and Sales Reporting
- Store Opening and Closing
- Health Code Compliance
- Customer Preferences
- Knowledge of Medicare and Medicaid
Certification
•MOAB training certification (de-escalation training)
Additional Information
Additional information or references available upon request!
Timeline
Front Office Receptionist
CHAS Health
10.2023 - Current
Barista
Galaxy Grind
01.2022 - 01.2023
Barista Manager
Cozy Coffee
07.2021 - 07.2022
Head Housekeeping Supervisor
Oxford Suites
03.2017 - 06.2021
Receptionist
Mikes MMCR
05.2016 - 03.2017
Barista
Main Street Grind
09.2014 - 12.2015
High School Diploma -
Mead Senior High School