Emily (EMMA) Taillac
Evansville,Indiana
Summary
Experienced professional with a strong background in technology-related roles. Proficient in associate relations, customer service, and inventory management. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Optician
Sam’s Club
Evansville, IN
10.2023 - Current
- Supervised and contributed to training new opticians.
- Participated in continuing education courses related to optometry technology advances.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Verified insurance coverage, maintained accurate patient records and ensured HIPPA regulations were followed.
Manager
Hollister
Evansville, IN
08.2021 - 10.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored staff performance and addressed issues.
- Conducted performance evaluations, providing feedback and coaching for team development.
Relocation Manager
Safe Haven ADT Security
Moreno Valley, CA
07.2019 - 08.2021
- Performed inside sales and services for prospective customers.
- Handled scheduling with new homeowners to ensure installation processes went smoothly.
- Drove to meet new homeowners in their new home to ensure an accurate floor plan and security layout could be achieve.
- Advised hiring managers on best practices for recruiting candidates who could help with security assistance.
Education
High School Diploma -
Independence High School
Thompson's Station, TN05-2016
Some College (No Degree) - Biology
Volunteer State Community College
Gallatin, TNSkills
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Team management
- Data entry
- Project planning
- Multitasking Abilities
- Inventory management
- Conflict resolution
- Computer skills
Timeline
Optician
Sam’s Club
10.2023 - Current
Manager
Hollister
08.2021 - 10.2023
Relocation Manager
Safe Haven ADT Security
07.2019 - 08.2021
High School Diploma -
Independence High School
Some College (No Degree) - Biology
Volunteer State Community College
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