Emily Anderson
Portland,OR
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
6
6
years of professional experience
Work History
Customer Support and Administrative Coordinator
A Cut Above Exteriors
10.2017 - 10.2020
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Assisted clients from start to finish with long-term projects through marketing, appointment-setting, providing referrals, and following up
- Developed and maintained referral networks, connecting clients to get their needs met with various service providers
- Liaised between various companies to ensure compliance with legal policies
Events | Brand Ambassador
Premier Planning
05.2018 - 06.2023
- Boosted public engagement by organizing and hosting successful events
- Served as a liaison between clients and event organizers to ensure smooth coordination of all marketing initiatives.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Server
Papa Haydn
04.2022 - Current
- Developed strong rapport and warm relationships with customers through genuine hospitality efforts leading to repeat business.
- Addressed customer concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Graduate Teaching and Research Assistant
Portland State University
09.2020 - 06.2021
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Mentored undergraduate students, promoting academic growth and skill development.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Education
Master of Science - Communciation
Portland State University
Portland, OR06.2021
Bachelor of Science - Communication
Portland State University
Portland09.2020
Skills
- Business Correspondence
- Research Proficiency
- Team Collaboration
- Customer Service
- Critical Thinking
- Database Maintenance
- Records Management
- Administrative Tasks
- Quantitative and Qualitative Research
Accomplishments
- Trained over 200 undergraduate students on laboratory techniques and research fundamentals.
- Received the 2020 Distinguished Undergraduate of the Year award in the field of communication
- Presented research at the 2021 Conference on Communication and Environment
- President’s List Every semester at PSU at both undergraduate and graduate levels
- Varsity Athletic Award and Team Captain in Women's Lacrosse
Timeline
Server
Papa Haydn
04.2022 - Current
Graduate Teaching and Research Assistant
Portland State University
09.2020 - 06.2021
Events | Brand Ambassador
Premier Planning
05.2018 - 06.2023
Customer Support and Administrative Coordinator
A Cut Above Exteriors
10.2017 - 10.2020
Master of Science - Communciation
Portland State University
Bachelor of Science - Communication
Portland State University
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