Hi, I’m
Emily Mburu Mburu
Heath,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and committed with a history of meeting company needs with consistent and organized practices. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
years of professional experience
Work History
Clinical Reference Laboratory, Inc.
Data Entry Clerk
01.2020 - Current
Job overview
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Located information contained in files to meet requests by supervisors and other departments.
- Contacted customers via phone or email to address data inquiries.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Proofread and edited documents to correct errors.
Syneos Health, Inc
Sales Representative
11.2016 - 01.2018
Job overview
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Syneos Health, Inc
Sales Representative
08.2016 - 11.2016
Job overview
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested accessories to complement purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
University of NairobiNairobi Kenya
Associate of Science
03.2010
Elburgon High SchoolNairobi, Kenya
High School Diploma
11.2006
Skills
- Data transcription
- Filing and data archiving
- Basic Functions of Quickbooks
- Clerical knowledge
- Meticulous attention to detail
- Collecting information
- Understands grammar
- Microsoft Office
- Invoice processing
- Certified in 10-key
- Multitasking and Prioritization
- Customer Service-Oriented
Timeline
Data Entry Clerk
Clinical Reference Laboratory, Inc.
01.2020 - Current
Sales Representative
Syneos Health, Inc
11.2016 - 01.2018
Sales Representative
Syneos Health, Inc
08.2016 - 11.2016
University of Nairobi
Associate of Science
Elburgon High School
High School Diploma