Emilyn Gossett
Liberty,SC
Summary
Dynamic and results-oriented professional with extensive experience at Publix Pharmacy, excelling in workflow optimization and team collaboration. Demonstrated expertise in confidentiality and HIPAA compliance, alongside advanced math skills for precise medication dispensing. Proven track record in enhancing patient satisfaction and staff development, contributing to increased efficiency and customer loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix Pharmacy
07.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Cashier
Publix
09.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Receptionist
Gossett Plumbing
05.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate Of Arts And Sciences - Biology
Tri-County Technical College
Pendleton, SC05.2022
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Patient confidentiality
- Processing payments
- Verifying orders
- Advanced math skills
- Staff Development
Certification
CPR Certified
Timeline
Pharmacy Technician
Publix Pharmacy
07.2021 - Current
Cashier
Publix
09.2017 - Current
Receptionist
Gossett Plumbing
05.2017 - Current
Associate Of Arts And Sciences - Biology
Tri-County Technical College