ERIC JOHNSON
Keosauqua,IA
Summary
Dynamic operations, recruiting, and store management professional with over 10 years of experience leading multi-shift teams and optimizing workflows to enhance sales, retention, and customer satisfaction. Proven success in high-volume retail and logistics environments, consistently achieving top-ranking performance while fostering strong employee engagement and operational excellence. Expertise in leveraging advanced HR systems, CRM tools, and data analytics to drive strategic initiatives and improve overall business outcomes. Committed to creating a positive work culture that empowers teams to excel and deliver exceptional service.
Overview
9
9
years of professional experience
Work History
Store Manager
Casey’s General Store
02.2025 - Current
- Lead 24/7 operations for a high-volume store with 23 employees.
- Ranked Top 3 of 12 regionally in daily sales; achieved #1–#2 in monthly bonus metrics.
- Maintain top OSAT scores and achieved 98% customer satisfaction.
- Reduced turnover 15% by improving hiring, onboarding, and training.
- Increased employee engagement 20% with targeted morale initiatives.
- Manage budgeting, inventory, scheduling, compliance, and financial reporting.
Operations Manager
Odyssey Transport / Rudolph Freight
10.2018 - 01.2025
- Increased qualified driver applications 40%; improved retention 30%.
- Managed fleet/lease programs, raising lease conversions 32%.
- Improved payroll accuracy 47% and cut processing time 30%.
- Implemented driver satisfaction program, boosting engagement 40% and reducing complaints 28%.
- Coordinated operations between leadership, dispatch, contractors, and clients.
Senior Driver Recruiter
Heartland Express
08.2016 - 09.2018
- Led full-cycle CDL-A recruitment, consistently meeting hiring targets.
- Built and maintained talent pipelines; ensured DOT compliance.
- Mentored recruitment assistants and reduced hiring timelines.
- Utilized ATS tools and sourcing strategies to identify top candidates.
Education
High School Diploma -
Van Buren Community Schools
Keosauqua, IASkills
- Store Operations
- Recruitment
- Team Leadership
- Customer Satisfaction (OSAT)
- Process Improvement
- Inventory & Budget Management
- HR Compliance
- Scheduling & Staffing
- Data Analysis
- KPI Management
- ATS/HRIS/CRM Systems
- ADP Workforce Now
- TenStreet
- Indeed
- UKG Pro
- HireRight
- SAP
- AS400
- NetSuite
- QuickBooks
- HubSpot
- SharePoint
- Mondaycom
- Trello
- Teams
- Slack
Timeline
Store Manager
Casey’s General Store
02.2025 - Current
Operations Manager
Odyssey Transport / Rudolph Freight
10.2018 - 01.2025
Senior Driver Recruiter
Heartland Express
08.2016 - 09.2018
High School Diploma -
Van Buren Community Schools