Emma Addlesburger
Marietta
Summary
Service-focused Deposit Operations Specialist with many years' experience working in various departments of the banking industry. Excellent communicator and problem-solver. Superior administrative skills, including scheduling, preparing management reports, and handling customer inquiries and disputes.
Overview
5
5
years of professional experience
Work History
Deposit Operations Specialist
Peoples Bank
Marietta
03.2024 - Current
- Handle ACH (Automated Clearing House), wire transfers, and electronic payments
- Monitor and process returned items, stop payments, and chargebacks
- Research and resolve discrepancies related to deposit transactions
- Ensure compliance with banking regulations (e.g., Regulation CC, BSA/AML, and OFAC)
- Prepare reports for management, auditors, and regulatory bodies
- Monitor suspicious account activity and report to appropriate departments
Customer Service Representative
Peoples Bank
Marietta
08.2022 - 03.2024
- Assist with debit card issues, including replacements and PIN resets
- Escalate complex issues to supervisors or relevant departments
- Identify customer needs and recommend banking products or services (e.g., loans, credit cards, or investment options)
- Refer customers to specialized departments (e.g., mortgage lending, wealth management)
- Follow bank policies, procedures, and regulatory requirements
- Verify customer identities and prevent fraudulent transactions
- Report suspicious activities in compliance with BSA/AML regulations
Administrative Assistant
Westbrook Health Services
St Marys
07.2020 - 08.2022
- Schedule and confirm patient appointments, surgeries, and medical procedures
- Manage front desk activities, including greeting patients and answering phones
- Maintain office supplies and ensure a well-organized workspace
- Check patients in and out for appointments
- Collect and verify patient information, insurance details, and payment methods
- Provide clear instructions on paperwork, procedures, and follow-up care
Education
High school diploma -
Skills
- Regulatory compliance
- Attention to detail
- Microsoft powerpoint, excel, and Word
- Conflict management
- Team collaboration
- Time management
- Effective communication
- Data verification
Timeline
Deposit Operations Specialist
Peoples Bank
03.2024 - Current
Customer Service Representative
Peoples Bank
08.2022 - 03.2024
Administrative Assistant
Westbrook Health Services
07.2020 - 08.2022