Emma Angle
Garnet A. Wilson Public Library Of Pike County
Waverly,OH
2
years of professional experience
Results-oriented manager with a strong focus on customer service and team performance. Skilled in documentation and reporting, successfully managed library operations while fostering a welcoming environment that increased community engagement and patron satisfaction.
Work History
Manager
8 Months- Supervised staff to adhere to policies and procedures for efficient service delivery.
- Managed daily operations of library services to enhance community engagement.
- Trained new employees on library systems, enhancing team performance and service quality.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Conducted monthly webinars to enhance team knowledge and skills.
- Compiled and analyzed monthly financial reports to assess revenue performance.
Part Time Service Clerk
1 Year 4 Months- Assisted patrons with inquiries and library services to enhance user experience.
- Organized and maintained library collections for efficient access and usability.
- Processed new materials and updates in library management system for accurate inventory control.
- Conducted patron registration and managed circulation transactions to streamline operations.
- Collaborated with team members to promote library events and programs, increasing community engagement.
- Provided technology support to patrons, improving digital literacy and resource utilization.
- Resolved patron issues effectively, ensuring high levels of satisfaction and service quality.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
Education
Certified Phlebotomist Technician - Phlebotomy
- Honor Roll 2020-2024
High School Diploma
- Honor Roll [2020-2024]
Skills
Team leadership
Decision-making
Policy implementation
Project management
Documentation and reporting
Time management
Customer service
Computer skills
Positive attitude
Organizational skills
Accomplishments
- Increased Western collection circulation, approximately doubling checkout numbers through collection management and reader engagement.
- Helped restore overall library circulation, contributing to increased patron use of library materials.
- Maintained consistent participation in children's programming, supporting steady attendance and community engagement.
- Coordinated a community partnership with the Pike County CTC Carpentry program to design and build a community Blessing Box.
- Planned and implemented library programs for patrons of all ages
Timeline
Manager
Garnet A. Wilson Public Library Of Pike County
12.2025 - CurrentRead More
Part Time Service Clerk
Garnet A. Wilson Public Library Of Pike County
08.2024 - 12.2025Read More
Pike County CTC
Certified Phlebotomist Technician from Phlebotomy
Read More
Waverly Highschool
High School Diploma
Read More