Emma Avila
Modesto,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess
Bj's Restaurant And Brewhouse
06.2023 - Current
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Shift Manager
Gold Dust Pizza
03.2021 - 04.2023
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Education
High School Diploma -
Oakdale High School
Oakdale, CA05.2022
Skills
- Dining Room Management
- Guest Complaint Resolution
- Guest Engagement
- Interactive Communication Skills
- Customer Service Expertise
- Safe Food Handling
Timeline
Hostess
Bj's Restaurant And Brewhouse
06.2023 - Current
Shift Manager
Gold Dust Pizza
03.2021 - 04.2023
High School Diploma -
Oakdale High School
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