Emma Berger
Norwalk,OH
Summary
Dynamic and detail-oriented professional with extensive experience as a Restaurant Hostess at The Freight House Pub and Grill. Expert in customer service and multitasking, enhancing guest satisfaction through effective seating management and proactive communication. Trained new staff, ensuring high standards of service and operational efficiency in a fast-paced environment. Offered a warm and approachable demeanor. ready to use and develop communication and organizational skills in the waitress role.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
The Freight House Pub and Grill
06.2023 - 07.2024
- Demonstrated strong multitasking skills by handling table clean up while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Checked in with servers to confirm preparedness before seating customers.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
No Degree - Nursing
The University of Toledo
Toledo, OH05-2027
High School Diploma -
Norwalk High School
Norwalk, OH05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Guest seating
- Food running
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Friendly demeanor
- Menu memorization
Timeline
Restaurant Hostess
The Freight House Pub and Grill
06.2023 - 07.2024
No Degree - Nursing
The University of Toledo
High School Diploma -
Norwalk High School
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