Summary
Overview
Work History
Education
Skills
Timeline
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Emma Blom

Richmond,VA

Summary

Dependable 21-year-old college student who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

1
1
year of professional experience

Work History

Server

Chili's Restaurant
10.2022 - 05.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

General Merchandise Associate

H&M Retail
06.2023 - 09.2023
  • Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
  • Assisted in maintaining a clean and well-organized store, contributing to a positive shopping experience for customers.
  • Collaborated with team members to achieve sales goals and drive revenue growth for the department.
  • Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.

Server

Ted's Bulletin
05.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Arts - Psychology

Virginia Commonwealth University
Richmond, VA
05.2024

High School Diploma -

Mount Vernon High School
Alexandria, VA
06.2021

Skills

  • Customer Engagement
  • Upselling techniques
  • POS system operation
  • Attention to detail

Timeline

General Merchandise Associate

H&M Retail
06.2023 - 09.2023

Server

Chili's Restaurant
10.2022 - 05.2023

Server

Ted's Bulletin
05.2022 - 09.2022

Bachelor of Arts - Psychology

Virginia Commonwealth University

High School Diploma -

Mount Vernon High School

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Emma Blom