Emma Brammer
Virginia Beach,VA
Overview
9
9
years of professional experience
Work History
Hostess
YardHouse Darden Restaurants
05.2026 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experiences.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Resolved guest inquiries and concerns promptly, ensuring a positive dining environment.
- Assisted in coordinating special events, enhancing overall guest engagement and satisfaction.
- Developed strategies for improving wait times during peak hours, increasing operational efficiency.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Advised customers about special offerings and menu items to help drive sales.
Ticket Taker
Norfolk Tides
05.2024 - 08.2024
- Processed ticket transactions efficiently, ensuring accurate entry and customer satisfaction.
- Verified ticket validity through scanning systems, maintaining compliance with event protocols.
- Assisted patrons with seating arrangements, enhancing overall guest experience during events.
- Collaborated with event staff to ensure smooth operations and address audience inquiries promptly.
- Monitored crowd flow at entry points, implementing strategies to reduce wait times during peak hours.
- Resolved customer issues swiftly, fostering positive relationships and encouraging repeat attendance.
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
- Received consistently positive feedback from supervisors for punctuality, professionalism, and commitment to quality service delivery within the role of Ticket Taker.
- Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
Server
Eldred Tasty Snax
05.2017 - 08.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and efficiency, coordinating with kitchen staff to meet customer needs.
- Trained new servers on menu items, service standards, and operational procedures.
- Streamlined workflow processes to enhance table turnover and minimize wait times during peak hours.
Education
Bachelor of Arts - Special Education
Mercyhurst University
Erie, PABachelor of Science - Multidiciplinary Studies
Commonwealth University At Lock Haven
Lock Haven, PA08.2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Small group instruction
- Relationship building
- Collaborative teamwork
- Motivating students
- Instructional adaptation
- Emotional support
- Social skills training
- Conflict resolution techniques
- Positive role model
Timeline
Hostess
YardHouse Darden Restaurants
05.2026 - Current
Ticket Taker
Norfolk Tides
05.2024 - 08.2024
Server
Eldred Tasty Snax
05.2017 - 08.2022
Bachelor of Arts - Special Education
Mercyhurst University
Bachelor of Science - Multidiciplinary Studies
Commonwealth University At Lock Haven