Emma Brown
FULLERTON,CA
Summary
Motivated professional ready to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills with the ability to work independently and rapidly acquire new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Lazy Dog
Orange, CA
10.2025 - Current
- Managed multiple tables in fast-paced environment, ensuring detail-oriented service and timely customer satisfaction.
- Delivered exceptional customer service in fast-paced dining environment, fostering positive guest experiences.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to streamline food delivery processes, enhancing service efficiency.
- Prepared customized drinks for customers
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Lead Host, Food Runner/ Expo
Luna Red
San Luis Obispo, CA
03.2024 - 07.2025
- Directed front-of-house operations by greeting and seating guests, managing reservations and waitlists, and ensuring an efficient flow of service.
- Communicated between kitchen staff and servers, coordinating ticket flow and verifying food quality, accuracy, and presentation before delivery.
- Trained and supervised new hosts and expo staff, providing guidance on customer service standards, communication protocols, and order accuracy.
- Communicated effectively with guests regarding wait times, special requests, and issue resolution to ensure a positive dining experience.
- Demonstrated strong multitasking skills by simultaneously managing guest relations, staff support, and order flow in a fast-paced environment.
Server
201 Kitchen
San Luis Obispo, CA
08.2022 - 02.2024
- Delivered exceptional customer service by taking accurate food and beverage orders, making menu recommendations, and ensuring guest satisfaction.
- Managed multiple tables in a fast-paced environment, ensuring timely service and attention to detail for optimal guest experiences.
- Resolved guest concerns with professionalism, enhancing overall dining experience and guest retention.
- Collaborated with kitchen staff and servers to deliver seamless dining experiences in high-volume, fast-paced environments.
- Crafted specialty teas and coffees to enhance guest enjoyment and satisfaction.
- Processed cash and credit card transactions using POS systems, ensuring accuracy and efficiency.
Event Server/ Deli Clerk
Cracchiolo’s Market & Catering
Woodland, CA
03.2020 - 07.2022
- Delivered exceptional guest service in event catering and deli by anticipating needs and fulfilling special requests, enhancing overall dining experience.
- Collaborated with team members and management to execute seamless service, reinforcing company standards and improving customer satisfaction.
- Ensured food safety and sanitation standards by following proper storage, labeling, and handling procedures, contributing to a safe environment.
- Operated deli equipment (slicers, scales, registers) safely and efficiently while keeping displays stocked and appealing.
Education
BA - psychology
CALIFORNIA STATE UNIVERSITY FULLERTON
Fullerton, CA05-2027
AAT - psychology
CUESTA COLLEGE
San Luis Obispo, CA12-2024
Skills
- Food & Beverage Service
- Table Service Techniques
- POS Systems & Cash Handling
- Customer Service
- Menu Knowledge
- Staff training
- High-volume multitasking
- Menu Knowledge
- Guest Interaction
Certification
- Food Handlers Certificate
- RBS Alcohol Training Certificate
Affiliations
- Gamma Phi Beta member - Standards Chairwoman
Timeline
Server
Lazy Dog
10.2025 - Current
Lead Host, Food Runner/ Expo
Luna Red
03.2024 - 07.2025
Server
201 Kitchen
08.2022 - 02.2024
Event Server/ Deli Clerk
Cracchiolo’s Market & Catering
03.2020 - 07.2022
BA - psychology
CALIFORNIA STATE UNIVERSITY FULLERTON
AAT - psychology
CUESTA COLLEGE