Emma Burdsall
Cincinnati,OH
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
14
14
years of professional experience
Work History
Head Bartender
Deans Hops And Vines
Cincinnati, Ohio
02.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Fogarty's Irish Pub
Cincinnati, Ohio
02.2017 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Receptionist Manager
Spruce Nail Shop
Cincinnati, Ohio
05.2018 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained flow and scheduled appointments of 12 different nail technicians
Skills
- Hospitality and Guest Service
- Teamwork and Professionalism
- Operational Efficiency
- Responsible Serving
- Mixed Drinks Preparations
- Guest Satisfaction
- Cash Handling and Management
Timeline
Receptionist Manager
Spruce Nail Shop
05.2018 - 11.2021
Head Bartender
Deans Hops And Vines
02.2017 - Current
Bartender
Fogarty's Irish Pub
02.2017 - Current
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