Emma Castaneda
Melbourne,FL
Summary
Dedicated retail professional with a proven track record of managing cash registers, merchandising, and delivering exceptional customer service. Recognized for strong organizational skills, proactive problem-solving abilities, and punctuality. Consistently enhances front-end operations and exceeds customer expectations through teamwork and initiative.
Overview
3
3
years of professional experience
Work History
Hostess
The lazy turtle
Palm Bay, FL
12.2023 - 01.2025
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered phones promptly to record and confirm reservations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Took reservations from patrons by phone or online.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted guests upon arrival and escorted them to their tables.
Cashier/Produce Packer
martin's farm stand
Potsdam, NY
05.2022 - 09.2022
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
Skills
- Team collaboration
- Product knowledge
- Sales techniques mastery
- Money handling
- Credit and cash transactions
References
References available upon request.
Timeline
Hostess
The lazy turtle
12.2023 - 01.2025
Cashier/Produce Packer
martin's farm stand
05.2022 - 09.2022
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