Emma Chilewich
New York,US
Summary
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Overview
6
6
years of professional experience
Work History
KEY ACCOUNT MANAGER
Via Carota Craft Cocktails
09.2024 - Current
- Managed relationships with 100 off-premise accounts in the NY Metro area on a monthly basis to drive sales growth and brand awareness
- Led product training and 2-3 in store tastings per week to promote Via Carota Craft Cocktail products
- Drove a significant increase in sales by identifying and nurturing new business opportunities, resulting in a 20%+ growth in revenue from key accounts
- Provided regular reports to senior management on account performance, sales forecasts, and market insights to support business decision-making
- Represented the company at numerous trade shows and events
- Coordinated and participated in 3 market blitzes
SENIOR ACCOUNT EXECUTIVE
Swag.com (Acquired by Custom Ink)
06.2022 - 04.2024
- Assumed a leadership role within a team of six individuals after Director of Sales' departure
- Co-led weekly team meetings, providing data on team goals and revenue projections
- Attended weekly meetings with senior management as a temporary co-team leader
- Analyzed and completed RFP and RFI inquiries from prospective clients
- Successfully converted leads valued between $20k - $250k
ACCOUNT EXECUTIVE
Swag.com (Acquired by Custom Ink)
08.2021 - 06.2022
- Created personalized and branded product proposal decks for each client within 48 hours of initial call
- Responsible for managing customer experience during the brand design, production, and delivery processes
- Closed over $3 million in sales to companies such as Amazon, Meta, and Moody's
- Successfully worked with leads up to $10,000 in deal size
- Supported the integration of sales operations following Custom Ink's acquisition of Swag.com in 2021
BUSINESS DEVELOPMENT MANAGER
Swag.com (Acquired by Custom Ink)
10.2020 - 08.2021
- Completed 50 new client calls a week with a 65% conversion to a full sale as the only BDR on the team for five months
- Implemented and maintained a CRM system to track and manage leads, ensuring accurate and up-to-date information
- Collaborated with marketing teams to develop and refine lead generation campaigns and messaging
- Collaborated with customer success teams to ensure a smooth transition for new clients and facilitate long-term customer satisfaction
JUNIOR ACCOUNT EXECUTIVE
Yelp Inc.
07.2019 - 10.2020
- Generated new business opportunities by actively prospecting and acquiring new clients through cold calling, networking events, and referrals
- Continued to meet sales quota on a monthly basis through prospecting
- Proactively outreached to struggling businesses during the pandemic, providing them with guidance and support on leveraging Yelp's advertising solutions to enhance their online visibility and drive customer engagement
- Exceeded sales goals for 120 accounts by upselling products to existing customers
- Promoted within 8 months of Sales Development Program
- Booked 200k in revenue while managing to surpass monthly quota requirement of 20k
Education
B.S. - HOSPITALITY BUSINESS MANAGEMENT
University of Delaware
Newark, DE06.2019
Study Abroad Program
John Cabot University
Skills
- Account Management
- Business Development
- Salesforce
- CRM
- Google Docs
- Slack
- PowerPoint
- Social Media
- Sales
- Lead Generation
- Customer Success
Timeline
KEY ACCOUNT MANAGER
Via Carota Craft Cocktails
09.2024 - Current
SENIOR ACCOUNT EXECUTIVE
Swag.com (Acquired by Custom Ink)
06.2022 - 04.2024
ACCOUNT EXECUTIVE
Swag.com (Acquired by Custom Ink)
08.2021 - 06.2022
BUSINESS DEVELOPMENT MANAGER
Swag.com (Acquired by Custom Ink)
10.2020 - 08.2021
JUNIOR ACCOUNT EXECUTIVE
Yelp Inc.
07.2019 - 10.2020
B.S. - HOSPITALITY BUSINESS MANAGEMENT
University of Delaware
Study Abroad Program
John Cabot University
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