Emma Colburn
Boise,ID
Summary
Cheerful person offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Adds a positive perspective to every work environment. Having a willingness to learn anything and everything in the workplace is important.
Overview
7
7
years of professional experience
Work History
Server Supervisor
Lemon Tree Co.
2022.07 - Current
- Work together with team to find solutions to problems in workplace
- Do pre-shift with servers for day
- Order paper goods, wine, and beer on certain days of week
- Seat customers, take orders, type in food correctly, take food out, and clear table afterwards
- Greet every customer who walks in, and say goodbye to every customer who leaves
- Maintained clean and safe work environment
- Closed, and opened restaurant
- Learned regulars named, and dealt with customers who weren't happy.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Caregiver for Elderly
Home Instead
2023.02 - 2023.10
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Barista and Cashier
Starbucks
2018.03 - 2022.07
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Hostess/Server Assistant
The Roxy
2021.08 - 2022.02
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Science - Animal Sciences
College of Western Idaho
Nampa, ID05.2026
Skills
- Customer service
- Communication skills
- Restaurant experience
- Guest services
- Leadership
- Time management
- English
- Energetic
- Positive
- Team Management
- Cleaning and sanitation
- Guest service
Timeline
Caregiver for Elderly
Home Instead
2023.02 - 2023.10
Server Supervisor
Lemon Tree Co.
2022.07 - Current
Hostess/Server Assistant
The Roxy
2021.08 - 2022.02
Barista and Cashier
Starbucks
2018.03 - 2022.07
Associate of Science - Animal Sciences
College of Western Idaho
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