Emma Collins
Miami Beach,FL
Summary
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Key Holder
Jo Malone London
11.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Museum Educator
Miami Children's Museum
08.2022 - 12.2022
- Enhanced visitor engagement by incorporating interactive exhibits and hands-on activities in museum education programs.
- Adapted curriculum content to accommodate diverse learning styles and accessibility needs, ensuring inclusivity in all programs.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Evaluated the success of educational programs through participant feedback surveys, refining future offerings for better outcomes.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Brand Ambassador
PRP Wine International
03.2022 - 12.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Education
Bachelor of Arts - English Literature
Florida International University
Miami, FL08-2025
Associate of Arts - Liberal Arts
Saint Leo University
Saint Leo, FL08-2022
Skills
- Store maintenance
- Alarm systems
- Marketing initiatives
- Opening and closing coordination
- Strategic selling
- Cross selling
- Negotiation Skills
- Customer outreach
Accomplishments
- Achieved social media growth through effectively helping with establishing a brand identity on a public facing platform.
Languages
English
Native or Bilingual
Interests
- Graphic Design
- Creative Writing
- Fragrance and Cosmetics
Timeline
Key Holder
Jo Malone London
11.2022 - Current
Museum Educator
Miami Children's Museum
08.2022 - 12.2022
Brand Ambassador
PRP Wine International
03.2022 - 12.2022
Bachelor of Arts - English Literature
Florida International University
Associate of Arts - Liberal Arts
Saint Leo University
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