Emma Darch
Jacksonville Beach,FL
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
3
3
years of professional experience
Work History
Host Supervisor
Nona Blue Modern Tavern
11.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Nona Blue Modern Tavern
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Office Coordinator
Marsh Landing Country Club Realty
01.2020 - 06.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
Education
BBA - Marketing
University of North Florida
Jacksonville, FL08.2023
Skills
- Reservation Coordination
- Preparing for Events
- Organization and Time Management
- Guest Accommodations
- Active Listening and Communication
- Conflict and Complaint Resolution
- High-Volume Environments
- Brand Loyalty
Timeline
Host Supervisor
Nona Blue Modern Tavern
11.2022 - Current
Server
Nona Blue Modern Tavern
01.2021 - Current
Office Coordinator
Marsh Landing Country Club Realty
01.2020 - 06.2020
BBA - Marketing
University of North Florida
Similar Profiles
Halayna BasHalayna Bas
Bartender Trainer at Nona Blue Modern TavernBartender Trainer at Nona Blue Modern Tavern
TAYLOR JONESTAYLOR JONES
Server at Nona Blue Modern TavernServer at Nona Blue Modern Tavern
Laila SingerLaila Singer
Hostess at Nona Blue Modern TavernHostess at Nona Blue Modern Tavern