Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Davis

Pembroke,NH

Summary

Dependable Certified Pharmacy Technician effective in managing pharmacy operations and customer inquiries. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Amazon Pharmacy
11.2022 - Current
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.

Animal Caretaker

Rover
06.2021 - 11.2022
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enrichment programs.
  • Built strong relationships with clients, fostering trust and confidence in my services.
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
  • Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
  • Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.

Sales Associate

Olympia Sports
07.2018 - 06.2021
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Managed returns, exchanges and refunds in accordance with store policy.

Library Assistant

Tracy Memorial Library
06.2013 - 07.2018
  • Enhanced patron experience by providing efficient and courteous customer service.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.

Education

Associate of Science - Medical Insurance Coding

NHTI - Concord's Community College
Concord, NH
12.2022

Associate of Science - General Studies

NHTI - Concord's Community College
Concord, NH
12.2022

Skills

  • HIPAA
  • Workflow Optimization
  • Adaptability
  • Data Entry Accuracy
  • Customer Service
  • Prescription Management
  • Manual and Automated Medication Dispensing
  • Insurance Billing
  • Computer Proficiency
  • Conflict Resolution

Certification

Nationally Certified Pharmacy Technician

October 2023-October 2025

CPHT-129682

Timeline

Certified Pharmacy Technician

Amazon Pharmacy
11.2022 - Current

Animal Caretaker

Rover
06.2021 - 11.2022

Sales Associate

Olympia Sports
07.2018 - 06.2021

Library Assistant

Tracy Memorial Library
06.2013 - 07.2018

Associate of Science - Medical Insurance Coding

NHTI - Concord's Community College

Associate of Science - General Studies

NHTI - Concord's Community College

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Emma Davis