Emma Dennie
Huntingdon,TN
Summary
Proven track record in enhancing patient privacy and reducing record errors at Verisma, showcasing expertise in HIPAA compliance and attention to detail. Excelled in streamlining information management processes, achieving significant efficiency improvements. Demonstrates strong customer service skills, ensuring high satisfaction levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Release of Information Specialist
Verisma
Pueblo, CO
07.2023 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
Remote Scheduling Coordinator
Upperline Healthcare
Nashville, TN
12.2022 - 07.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Office Manager
Tennessee Podiatry ( Upperline Health Care)
Union City, TN
01.2021 - 11.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Patient Care Coordinator
Audiology & Hearing Aid Center
Paris, TN
08.2019 - 05.2020
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked with patients to schedule tests and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Front Office Coordinator
Mckenzie Medical Center
McKenzie, TN
08.2014 - 07.2019
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Emergency Room Registration Clerk
Tennova Hospital - Jackson
Jackson, TN
01.2012 - 07.2015
- Maintained detailed documentation of patient interactions, treatments, and outcomes for accurate record-keeping purposes.
- Reduced patient wait times by streamlining the admission process in the Emergency Department.
- Provided compassionate care to patients during critical moments, offering emotional support and addressing concerns to alleviate anxiety and stress.
- Developed strong relationships with local EMS providers to improve pre-hospital communication and streamline emergency response efforts.
- Improved patient outcomes by efficiently triaging and prioritizing emergency cases based on severity.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Certified Nursing Assistant
Henry County Medical Center
Paris, TN
03.2010 - 09.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Applied Science - MEDICAL CODING AND BILLING
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2024
Associate of Applied Science - Medical Administrative Assistant
Tennessee College of Applied Technology - McKenzie
Mckenzie, TN12.2013
High School Diploma -
William Rainey Harper High
Chicago, IL06.1997
Skills
- HIPAA Compliance
- Software Knowledge
- Document Scanning
- Information Management
- Customer Service
- Attention to Detail
- ICD-10 Coding
- Microsoft Excel
- Data Entry
- Insurance Verification
- EMR Systems
- Medical Release of Information ROI processes
- Billing Procedures
Timeline
Release of Information Specialist
Verisma
07.2023 - Current
Remote Scheduling Coordinator
Upperline Healthcare
12.2022 - 07.2023
Office Manager
Tennessee Podiatry ( Upperline Health Care)
01.2021 - 11.2022
Patient Care Coordinator
Audiology & Hearing Aid Center
08.2019 - 05.2020
Front Office Coordinator
Mckenzie Medical Center
08.2014 - 07.2019
Emergency Room Registration Clerk
Tennova Hospital - Jackson
01.2012 - 07.2015
Certified Nursing Assistant
Henry County Medical Center
03.2010 - 09.2013
Associate of Applied Science - MEDICAL CODING AND BILLING
Ultimate Medical Academy - Clearwater
Associate of Applied Science - Medical Administrative Assistant
Tennessee College of Applied Technology - McKenzie
High School Diploma -
William Rainey Harper High