Emma Donlin
Tucson,AZ
Summary
Adept in both customer service and animal care, I leveraged hospitality and zoological research skills at Reid Park Zoo and other venues to enhance guest satisfaction and contribute to conservation efforts. Excelled in front-of-house organization and wildlife education, consistently improving service standards and guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Mountain view bar and grill
Saddle Brook, Arizona
11.2024 - Current
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted customers, answered questions and recommended specials to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Zookeeper Intern
Reid Park Zoo
Tucson, Arizona
01.2025 - 05.2025
- Conducted research into habitat and conditions of animals in wild.
- Conducted research projects related to conservation efforts at the zoo.
- Performed basic maintenance tasks such as painting, repairing fences, and cleaning equipment.
- Trained animals to follow feeding and safety procedures with operant conditioning.
- Cleaned and restocked housing and habitats.
- Observed behavior of animals in order to identify any health or behavioral concerns.
Food Server
Forty niner country club
Tucson Estates, Arizona
03.2024 - 11.2024
- Explained menu items, describing ingredients and cooking methods upon request.
- Participated in team meetings to discuss performance, sales targets, and strategies for improving service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed final preparations of dishes and quickly delivered items to customers.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
Bike Valet/Bookstore
University Of Arizona
09.2022 - 09.2023
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Education
Bachelor of Science - Animal Science
University of Arizona
Tucson, AZ05.2025
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.2022
Skills
- Telephone reception
- Adaptable to change
- Hospitality and accommodation
- Effective time management
- Front of house organization
- Customer service
- Event planning
- Dining room management
- Online reservations
- Animal handling techniques
- Zoological research
- Wildlife education
- Conservation awareness
- Animal care expertise
- First aid training
- Zoo safety protocols
Certification
- Licensed gymnastics coach and cheer coach in Arizona
Affiliations
- Survior Weekend
- Hope Church Movement
- All star cheer team
Accomplishments
- getting an internship at Reid Park Zoo in elephant care
- lead my survivor weekend group to win the biggest games.
References
References available upon request.
Timeline
Zookeeper Intern
Reid Park Zoo
01.2025 - 05.2025
Host
Mountain view bar and grill
11.2024 - Current
Food Server
Forty niner country club
03.2024 - 11.2024
Bike Valet/Bookstore
University Of Arizona
09.2022 - 09.2023
- Licensed gymnastics coach and cheer coach in Arizona
Bachelor of Science - Animal Science
University of Arizona
High School Diploma -
Rancho Cucamonga High School
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