Emma Dooley
Federal Way,WA
Summary
Reliable Food Service worker with successful history in fast-food type settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Flexes easily between different positions to meet demand. Wanting to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
12.2022 - 11.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed cash and credit card transactions accurately using POS software.
- Assisted other locations within franchise chain.
- Completed bank deposits.
Front of House Team Member
Chick-fil-A
03.2022 - 09.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Observed diners to respond to additional requests and determine when meal completed.
- Helped guests at tables when in need of assistance.
Deli Clerk
Hong Kong Market
01.2022 - 02.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Learned other teammates' work tasks to train as backup.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
Ranch Hand
The Red Horse Farm
12.2020 - 01.2022
- Worked with ranch hands to clean stables and riding areas.
- Maintained equipment and ranch structures.
- Performed repairs and preventive maintenance on equipment and property.
- Repaired equipment and animal living spaces.
- Cared for horses by regularly feeding and inspecting for illness and injuries.
- Maintained safety procedures and practices.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Used disinfectant solutions, brushes and shovels to thoroughly clean stalls, pumps and equipment.
- Treatment minor horse injuries.
- Prepared horses for specific competitions or tasks.
- Fit gear for horses and specific riders.
Seasonal Worker
Aeropostale
11.2020 - 01.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
Cashier
Hong Kong Market
08.2020 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree -
Federal Way High School
Federal Way, WAHigh School Diploma -
Columbia Virtual Academy
Kettle Falls, WA06.2022
No Degree - Real Estate
Rockwell Institute
Bellevue, WASkills
- Customer Needs Assessments
- Delivering Orders to Guests
- Guest Satisfaction
- Operational Efficiency
- Brand Loyalty
- Maintaining Clean Work Areas
- People Skills
- POS System Operation
- Creative Solutions
- Suggestive Selling
- Guest Interaction
Equestrian
I have been riding horse for over 10 years. I competed in the Fall 2021-Spring 2022 show season with my mare, Lady Robin's Rhinestone AKA Robin. Together we took home 21 ribbons in classes such as English Pleasure, English Equitation, Showmanship, and Competitive Trail. I have also successfully turned her into a safe and confident trail horse for the first time in her 22 years of living. We make a great team, and have taught each other a lot in our 3 years together.
Drawing
I have been drawing on and off for about 7 years now. I started with tracing, then moved on to following step-by-step instructions, and now I can draw freehand by simply looking at a reference. I have sold some of my art to friends and family, and I have a nearly full sketchbook filled with drawings I take deep pride in.
Baking
I enjoy baking in the cooler seasons. I have a chocolate chip cookie recipe that I am most proud of; it was famous among my fellow JROTC cadets, and it is the first recipe my parents ask me to make when they have a special event to attend. The cookies are a huge hit wherever they go. I am also starting to challenge myself to bake new things, like cheesecake, and learn new skills like how to decorate a cake or cupcakes.
Timeline
Shift Lead
Jersey Mike's Subs
12.2022 - 11.2023
Front of House Team Member
Chick-fil-A
03.2022 - 09.2022
Deli Clerk
Hong Kong Market
01.2022 - 02.2022
Ranch Hand
The Red Horse Farm
12.2020 - 01.2022
Seasonal Worker
Aeropostale
11.2020 - 01.2021
Cashier
Hong Kong Market
08.2020 - 10.2020
No Degree -
Federal Way High School
High School Diploma -
Columbia Virtual Academy
No Degree - Real Estate
Rockwell Institute
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