Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Drennan

Plano,TX

Summary

Efficient Ambulatory Service Representative known for high productivity and ability to complete tasks swiftly. Possess specialized skills in patient scheduling, insurance verification, and medical billing. Excel in communication, problem-solving, and time management, ensuring smooth operations within fast-paced healthcare environments.

Overview

5
5
years of professional experience

Work History

Ambulatory Service Representative /Surgery Scheduler

Children's Health
Plano, TX
11.2022 - Current
  • Collected co-payments and other payments as required.
  • Maintained up-to-date knowledge of healthcare regulations and standards of practice.
  • Obtain correct demographic information as related to insurance information, etc.
    Determine in/out of network, uninsured, under-insured, need for financial counseling
  • Triage / prioritize initial patient diagnosis referral using standard operating procedures
    Complete and manage work queues in Epic.
  • Obtain authorizations for admissions, liaise with access center
  • Check patients in / out and make follow-up appointments
  • Organize and prepare patient packets, schedules, etc. for upcoming day's activities
  • Coordinating scheduled surgeries and working closely with surgery centers to ensure all necessary preparations are in place for our patients.

Operations Manager

CVS Pharmacy
Denison, TX
10.2021 - 11.2022
  • Strived to improve the work environment, company culture or overall business strategies, by supervising and delegating daily tasks to cashiers and shift leaders.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Maintaining Customer Privacy by following HIPPA, and any other laws or policies around privacy.
  • Complete daily office/computer work, which includes sales reports, maintaining employee files, reading and replying to emails, file reports as well as paperwork including damages and payroll.
  • Complete inventory, order stock, keep the store replenished and updated in our system.
  • Resolve/de-escalate any situation when needed.

Shift Manager

Corby's Grill
Whitewright , TX
11.2019 - 09.2020
  • Responded quickly and effectively to emergency situations as they arose.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review.
  • Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders.

Education

High School Diploma -

Whitewright High School
Whitewright, TX
05-2021

Skills

  • Appointment Coordination
  • Medical Billing
  • HIPAA Compliance
  • Patient Registration
  • Front Desk Management
  • Interpersonal
  • Team Leadership and Motivation

Timeline

Ambulatory Service Representative /Surgery Scheduler

Children's Health
11.2022 - Current

Operations Manager

CVS Pharmacy
10.2021 - 11.2022

Shift Manager

Corby's Grill
11.2019 - 09.2020

High School Diploma -

Whitewright High School

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Emma Drennan