Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Drofyak

Kent

Summary

Dedicated optician with over 2 years of experience in the optical industry, enhancing sales through expert customer education on eyewear options. Detail-oriented and skilled in frame styling, lens recommendations, and personalized service. Providing patients aid from scheduling appointments to pulling insurance benefits. Proficient in filling prescriptions while fostering a welcoming environment.

Overview

6
6
years of professional experience

Work History

Optician

Visionworks
03.2023 - Current
  • Increased store sales by educating customers on lens options, frame styles, and overall eyewear benefits to fit their needs.
  • Filled and dispensed eyeglass and contact prescriptions, fitting frames, lenses and contacts for comfort and convenience.
  • Enhanced patient knowledge of vision care benefits and options, through comprehensive explanations of insurance benefits and coverage.

Technician

America’s Best
07.2022 - 02.2023
  • Conducted pretest procedures to gather data before patients went to see the doctor for an exam.
  • Coordinated patient scheduling, monitored patient flow throughout office and communicated delays or changes.
  • Educated patients on ocular health and safety, answering any questions they have, promoting good eye care.

Sales Associate

Nordstrom Rack
01.2020 - 02.2022
  • Organized displays and racks to maintain store visual appeal, engage customers, and promote certain merchandise.
  • Handled transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
  • Promoted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming shopping environment.

Education

Associate of Arts - General Studies

Green River Community College
Auburn, WA
08-2024

Skills

  • Customer relations
  • Detail-oriented approach
  • Effective time management
  • Analytical problem-solving

Languages

Ukrainian

Timeline

Optician

Visionworks
03.2023 - Current

Technician

America’s Best
07.2022 - 02.2023

Sales Associate

Nordstrom Rack
01.2020 - 02.2022

Associate of Arts - General Studies

Green River Community College

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