MELANIE GARCIA CASTRO
Yonkers
Summary
Results-driven optician with expertise in customer service, optical measurements, and product upselling. Committed to enhancing customer satisfaction and driving sales growth through effective communication and tailored eyewear solutions.
Overview
6
6
years of professional experience
Work History
Optician
Westchester Eye Doctors
Rye, NY
03.2024 - Current
- Assisted patients in selecting eyewear that meets their needs and preferences.
- Conducted vision tests to determine proper lens prescriptions for clients.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Educated patients on proper eyewear care and maintenance techniques.
Sales Associate
Ashley Furniture Homestore
New Rochelle, NY
09.2023 - 03.2024
- Assisted customers in selecting furniture solutions to meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Maintained store displays, ensuring products were organized and visually appealing.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales records.
Customer Service Representative
Harvest On Hudson
Hastings-on-Hudson, NY
11.2021 - 09.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely order delivery and quality presentation.''
- Trained new servers on menu knowledge, service protocols, and point-of-sale systems.
- Managed multiple tables efficiently during peak hours, ensuring smooth dining experiences.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Restaurant Hostess
Harvest On Hudson
Hastings-on-Hudson, NY
03.2021 - 11.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently to optimize table turnover and guest experience.
- Coordinated with kitchen and service staff to ensure seamless dining operations.
- Resolved guest inquiries and concerns swiftly to enhance satisfaction levels.
Supermarket Cashier
Ctown
Yonkers, NY
02.2020 - 01.2021
- Processed customer transactions accurately and efficiently at checkout.
- Managed cash drawer, ensuring balanced transactions and adherence to cash handling procedures.
- Monitored inventory levels, restocking shelves to maintain product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
IN-TECH ACADEMY
The Bronx, NYSkills
- Customer service
- Customer relations
- Computer proficiency
- Insurance verification
- Progressive lenses expertise
- Contact lens
- Product upselling
- Eyewear brands
- Optical measurements
- Increasing sales
- Consignment sales
- Merchandise sales strategy
Languages
English
Spanish
Full Professional
Timeline
Optician
Westchester Eye Doctors
03.2024 - Current
Sales Associate
Ashley Furniture Homestore
09.2023 - 03.2024
Customer Service Representative
Harvest On Hudson
11.2021 - 09.2023
Restaurant Hostess
Harvest On Hudson
03.2021 - 11.2021
Supermarket Cashier
Ctown
02.2020 - 01.2021
High School Diploma -
IN-TECH ACADEMY