Emma Dunlap
Sod,WV
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Valley West Veterinary Hospital
01.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Kennel Technician
Country roads pet resort
09.2022 - 04.2023
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Cashier/Sales Associate
Rural King Farm Supply Store
11.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High school diploma -
George Washington High School
Charleston, WV05.2021
Associate of Applied Science - Nursing
Bridgevalley Community And Technical College
South Charleston, WV12-2026
Skills
- Customer service
- Appointment scheduling
- Office organization
- Time management
- Conflict resolution
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Telephone etiquette
Certification
- West Virginia work force, 05/21 - Present. This is a certification that is provided by the state that you are proficient in Microsoft, passing drug screenings, and reliability working in a profession.
- Lifeguard Training
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Valley West Veterinary Hospital
01.2023 - 07.2023
Kennel Technician
Country roads pet resort
09.2022 - 04.2023
Cashier/Sales Associate
Rural King Farm Supply Store
11.2020 - 12.2022
High school diploma -
George Washington High School
Associate of Applied Science - Nursing
Bridgevalley Community And Technical College
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