Emma Farley
Iowa City,IA
Summary
Proven multitasker and exceptional communicator, I excelled at Trailside Tap by enhancing guest experiences and streamlining service operations. Leveraging strong work ethic and cash handling prowess, I consistently met high-volume dining demands and boosted sales outcomes. My background also includes fostering safe, engaging environments for diverse clientele, underscoring my commitment to excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Trailside Tap
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
In-Home Child Caregiver
Andrea Benson
05.2022 - 08.2024
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.
Catering Server
University of Iowa
08.2023 - 03.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Sales Associate
Perspire Sauna Studio
08.2022 - 06.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Assistant
Joann Fabrics
08.2021 - 04.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Enterprise Leadership - College of Liberal Arts
University Of Iowa
05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Sales Techniques
Certification
Event Management
Timeline
Server
Trailside Tap
04.2024 - Current
Catering Server
University of Iowa
08.2023 - 03.2024
Sales Associate
Perspire Sauna Studio
08.2022 - 06.2023
In-Home Child Caregiver
Andrea Benson
05.2022 - 08.2024
Cashier Assistant
Joann Fabrics
08.2021 - 04.2023
Enterprise Leadership - College of Liberal Arts
University Of Iowa
Event Management
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