Emma Fee
Mesa
Summary
In conclusion I have a dynamic retail professional with a strong background in customer service and inventory management. Recognized for exceptional time management and reliability, ready to contribute to a high-performing team and enhance store operations. With my Shift Leader with experience in managing operations and training teams i can adapt at improving service satisfaction and optimizing cash handling accuracy, committed to fostering a collaborative workplace culture. Im experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
Fond Du Lac, WI
01.2025 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure optimal presentation and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Implemented visual merchandising standards to align with brand guidelines and store promotions.
- Adapted quickly to changing priorities in a fast-paced retail environment, demonstrating flexibility and reliability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Leader
Hungry Howies Pizza & Subs
Mesa, AZ
02.2022 - 08.2022
- Supervised daily operations, ensuring team adhered to safety protocols and company policies.
- Trained new employees on operational procedures and customer service standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Resolved customer complaints effectively, enhancing overall service satisfaction.
- Monitored performance metrics to identify areas for process improvement.
- Facilitated seamless communication between shifts to maintain operational continuity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Cashier
Bass Pro Shops
Mesa, AZ
02.2022 - 05.2022
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Assisted in merchandising and inventory management, enhancing store presentation and stock levels.
- Collaborated with team members to maintain cleanliness and organization of checkout area.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Crew Member
Raising Cane's Restaurants
Mesa, AZ
05.2020 - 03.2021
- Delivered exceptional customer service by efficiently taking orders and ensuring accurate transactions.
- Maintained cleanliness and organization of workstations to uphold health and safety standards.
- Collaborated with team members to prepare food items according to established recipes and procedures.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Adapted quickly to changing demands during peak hours, ensuring timely service delivery.
- Engaged customers positively, enhancing their dining experience through attentive service and responsiveness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
GED -
Marcos De Niza
Tempe, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Flexible schedule
- Cash register operation
- Cash handling accuracy
- Store opening and closing
- POS system operation
Timeline
Sales Associate
TJ Maxx, TJX Companies
01.2025 - 04.2025
Shift Leader
Hungry Howies Pizza & Subs
02.2022 - 08.2022
Cashier
Bass Pro Shops
02.2022 - 05.2022
Crew Member
Raising Cane's Restaurants
05.2020 - 03.2021
GED -
Marcos De Niza