Summary
Overview
Work History
Education
Skills
Timeline
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Emma Figard

Emma Figard

Arlington,TX

Summary

Excels in high-pressure environments, exceptional customer service and sales expertise to enhance retail success as well as customer experience. My ability to cultivate relationships and efficiently multitask demonstrates my strong work ethic and guest engagement skills, driving significant customer satisfaction and sales achievements.

Overview

4
4
years of professional experience

Work History

Server

Prespas Italian Restaurant
08.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Restaurant Hostess

The Cheesecake Factory
03.2021 - 11.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Sells Associate

Kids Footlocker
06.2020 - 03.2021
  • Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
  • Aided in packaging processes, ensuring products were presented professionally for retail sales success.
  • Enhanced customer satisfaction by ensuring timely and accurate fulfillment of retail orders.
  • Tagged and prepared new merchandise for retail sales.
  • Informed guests of appropriate products available to increase retail sales.

Education

Associate of Arts -

Tarrant County College District
Fort Worth, TX
05.2024

High School Diploma -

Arlington High School
Arlington, TX
06.2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Sales expertise

Timeline

Server

Prespas Italian Restaurant
08.2021 - Current

Restaurant Hostess

The Cheesecake Factory
03.2021 - 11.2021

Sells Associate

Kids Footlocker
06.2020 - 03.2021

Associate of Arts -

Tarrant County College District

High School Diploma -

Arlington High School

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Emma Figard