Emma Finney
Jackson,Tennessee
Summary
Recent psychology graduate with strong problem-solving abilities and excellent customer service skills. Proven experience in teamwork and communication through volunteer work, effectively promoting independence and social skills in special-needs students. Reliable and punctual, dedicated to making a positive impact in any environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Rack Rooms Shoe Store
06.2024 - Current
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges
- Answered incoming telephone calls to provide store, products, and services information
- Trained new associates on sales techniques and customer service standards
- Responded to customer inquiries and resolved issues promptly and professionally
- Engaged with customers to build rapport and loyalty
Volunteer
Harmony Special Needs Program, Kimberly Williams
01.2017 - 05.2021
- Offered emotional support to special needs students during challenging situations, fostering resilience and growth mindset.
- Promoted independence among special needs students by demonstrating self-advocacy skills and encouraging self-determination.
- Facilitated social skills development among special needs students through group activities and role-playing exercises.
- Assisted with special events and programs
Volunteer
Henderson Fellowship, Angie Sheffield
01.2016 - 12.2017
- Collaborated with a team of seven in the development of a volunteer program that provided people in need with free access to clothes, bicycles, household items, and other necessities.
- Maintained clean, neat, and operational facilities to serve program needs.
- Enhanced the effectiveness of local nonprofit organizations by providing ongoing volunteer support
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Active listening
- Reliability and punctuality
References
References available upon request.
Timeline
Sales Associate
Rack Rooms Shoe Store
06.2024 - Current
Volunteer
Harmony Special Needs Program, Kimberly Williams
01.2017 - 05.2021
Volunteer
Henderson Fellowship, Angie Sheffield
01.2016 - 12.2017
Bachelor of Science - Psychology
Middle Tennessee State University