Emma Flowers
Lincoln,NE
Summary
Demonstrated reliability and strong work ethic in both independent and team settings, contributing to a positive work environment. Proven ability to handle situations with accuracy and efficiency while maintaining professionalism. Extensive experience in supporting restaurant operations and collaborating effectively with servers, hosts, and managers. Skilled in delivering exceptional customer service, and dedicated to excellence.
Overview
5
5
years of professional experience
Work History
Server
Good Evans
Lincoln, NE
10.2024 - 03.2025
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
Headwait/Bartender
Lazlo's Brewery & Grill - Haymarket
Lincoln, NE
06.2022 - 10.2024
- Delivered exceptional customer service by greeting patrons warmly and addressing needs promptly.
- Accurately took and processed orders to optimize efficiency in service delivery.
- Managed the setup, operation, and teardown of private dining events for parties ranging from 20-80 guests.
- Resolved customer complaints professionally, enhancing overall satisfaction levels.
- Maintained clear communication with kitchen staff regarding all customer orders.
- Prepared alcoholic and non-alcoholic beverages according to established recipes.
- Ensured sanitation standards of bar area, glassware, utensils, and equipment were consistently met.
- Trained new servers to uphold service quality and operational procedures.
- Efficiently processed payments using Point of Sale system.
Barista
Scooters Coffee Shop
Lincoln, NE
09.2021 - 04.2022
- Processed customer orders for coffee drinks and food items efficiently.
- Prepared specialty beverages, including lattes, cappuccinos, and mochas.
- Operated cash registers to ensure accurate payment processing.
- Maintained cleanliness by regularly wiping counters, washing dishes, and cleaning floors.
Server
Olive Garden
Lincoln, NE
01.2021 - 03.2021
- Greeted customers and provided accurate information on menu specials to boost sales.
- Delivered food orders promptly while maintaining courteous interactions with patrons.
- Ensured high levels of customer satisfaction through attentive service and support.
- Recorded orders accurately using cash register and point-of-sale system.
Production Assistant
The Mill Coffee & Tea
Lincoln, NE
03.2020 - 11.2020
- Fulfilled local and online orders for all Mill locations efficiently.
- Weighed, packaged, and shipped coffee, tea, wine, and merchandise accurately.
- Assisted in counting, storing, unloading, and managing inventory effectively.
- Produced cold brew weekly for all Mill locations to meet demand.
Education
Bachelor of Arts - English
Holy Apostles College And Seminary, Online
Cromwell, CT04-2025
Some College (No Degree) - General Education
Maplewoods Community College MCCKC
Kansas City, MOSkills
- Strong work ethic
- Event coordination
- Customer service excellence
- Professional integrity
- High-volume adaptability
- Attention to detail
Affiliations
- Have made numerous cakes for weddings, graduations and fundraisers.
- Helped raise $40,000 through annual Advent wreath and specialty cookie fundraisers for Frassati Academy, all-boys school, between 2016-2019.
Timeline
Server
Good Evans
10.2024 - 03.2025
Headwait/Bartender
Lazlo's Brewery & Grill - Haymarket
06.2022 - 10.2024
Barista
Scooters Coffee Shop
09.2021 - 04.2022
Server
Olive Garden
01.2021 - 03.2021
Production Assistant
The Mill Coffee & Tea
03.2020 - 11.2020
Bachelor of Arts - English
Holy Apostles College And Seminary, Online
Some College (No Degree) - General Education
Maplewoods Community College MCCKC
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