Emma Frans
Springfield,MO
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Sno Biz. Leveraged strong organizational abilities and POS system operations expertise to maintain accurate cash drawer accounts, resulting in a significant increase in repeat business. Demonstrates exceptional patience, empathy, and reliability, ensuring high levels of customer loyalty. Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Sno Biz
07.2021 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
GED -
Parkview
Springfield, MO10.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Organizational abilities
- Written and verbal communication
- Order Taking
- Issue Resolution
- POS system operations
- Refund handling
Timeline
Cashier
Sno Biz
07.2021 - 09.2024
GED -
Parkview
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