Emma Galvan
Pismo Beach,CA
Summary
Has knowledgeable background in customer service and multitasks well by seamlessly integrating guest relations and conflict resolution. Achieved a harmonious team environment and enhanced event safety while working events through vigilant crowd monitoring and risk assessment. Skilled in greeting guests and active learning, consistently ensuring positive experiences and secure atmospheres.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Rosa's Italian Restaurant
02.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different hostess roles, including seating, phones, cashier, and to-go stations.
Event Security Guard
Miller Event Management
09.2024 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Associate of Arts - Liberal Arts: Social & Behavior Sciences
Allan Hancock College
Santa Maria, CA05.2026
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Guest Relations
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Guard Card Certification
Timeline
Event Security Guard
Miller Event Management
09.2024 - Current
Restaurant Hostess
Rosa's Italian Restaurant
02.2021 - Current
Associate of Arts - Liberal Arts: Social & Behavior Sciences
Allan Hancock College
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