Emma Gardner
Summary
I am a hardworking and reliable professional with over 20 years of experience in fast-paced work environments. I have strong customer service and communication skills, with experience working efficiently under pressure while maintaining a friendly and professional attitude. I am skilled in coffee making, latte art, multitasking, teamwork, and time management, and I take pride in providing excellent service and creating a welcoming experience for customers. I am adaptable, quick to learn, and committed to maintaining high standards in both customer satisfaction and workplace organisation.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Barista
Lakeview expresso
Gold coast
05.2025 - 05.2026
- Prepared and served high-quality beverages to customers daily.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with team members to ensure efficient service flow.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista
Burleigh Tropicana
Goldcoast
11.2023 - 05.2025
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barista
Totally baked
Gold coast
05.2023 - 05.2025
- Prepared and served high-quality coffee, espresso beverages, teas, and cold drinks in a fast-paced café environment.
- Delivered friendly and efficient customer service while maintaining a welcoming atmosphere.
- Operated coffee machines, grinders, and POS systems accurately and safely.
- Handled cash transactions, EFTPOS payments, and balanced tills at the end of shifts.
- Maintained cleanliness and hygiene standards across café, dining, and food preparation areas.
- Assisted with opening and closing procedures, including stock rotation and equipment cleaning.
- Worked efficiently under pressure during busy periods while maintaining excellent service standards.
- Prepared light food items and ensured presentation standards were consistently met.
- Restocked supplies, monitored inventory levels, and assisted with ordering stock when required.
- Built positive relationships with regular customers through excellent communication and service.
Barista
Jamaica blue
Goldcoast
03.2022 - 11.2023
- Prepared and served high-quality beverages to customers daily.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of workstations and equipment.
Wearhouse assistant
Kettera
Hausach
07.2014 - 05.2019
- Organized inventory to ensure efficient retrieval and storage.
- Conducted regular inspections of equipment for safety compliance.
- Maintained cleanliness and organization of work areas in the facility.
- Monitored stock levels and reported shortages to management.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected and moved products to designated areas in warehouse.
- Lifted materials of varied weights on regular basis.
Barista
Gloria jeans
Jindabine
05.2012 - 09.2012
- Collaborated with team members to ensure efficient service flow.
- Handled cash transactions accurately at the register system.
- Educated customers on menu items and beverage customization options.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Waitress barista
Coffee club
Gold coast
12.2009 - 04.2012
- Provided exceptional customer service in a fast-paced café environment.
- Facilitated order taking and menu recommendations for guests.
- Managed cash register operations and handled financial transactions accurately.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new staff on service standards and café procedures effectively.
- Assisted in inventory management by tracking stock levels and supplies regularly.
- Took orders for food and drinks and delivered them to guests.
Counter Cashier
McDonald's
Woy woy
01.2004 - 01.2008
- Processed customer transactions accurately and efficiently at a fast-paced restaurant.
- Managed cash register operations and maintained balanced cash drawers daily.
- Provided prompt and friendly service to enhance customer dining experiences.
Education
Certificate in Bookkeeping And Accounting
Tafe Qld
03.2023 - 11.2024
Brisbane Waters Secondary College
Umina, NSWSkills
Customer Service Excellence
Coffee Making & Latte Art
Communication Skills
Teamwork & Collaboration
Time Management & Multitasking
Reliability & Ability to Work Under Pressure
Languages
English
First Language
German
Advanced (C1)
C1
Timeline
Barista
Lakeview expresso
05.2025 - 05.2026
Barista
Burleigh Tropicana
11.2023 - 05.2025
Barista
Totally baked
05.2023 - 05.2025
Certificate in Bookkeeping And Accounting
Tafe Qld
03.2023 - 11.2024
Barista
Jamaica blue
03.2022 - 11.2023
Wearhouse assistant
Kettera
07.2014 - 05.2019
Barista
Gloria jeans
05.2012 - 09.2012
Waitress barista
Coffee club
12.2009 - 04.2012
Counter Cashier
McDonald's
01.2004 - 01.2008
Brisbane Waters Secondary College