Emma Gaustad
Spring Valley,WI
Overview
10
10
years of professional experience
Work History
Store Leader
Kwik Trip
06.2020 - Current
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every guest.
- Set example for guest service by expertly handling challenging situations and modeling positive behaviors to team members.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Supervised daily operations by directing customer service, inventory and sales operations.
Assistant Store Leader
Kwik Trip
09.2018 - 06.2020
- Created staff schedules, approved requested time off and updated reports.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Assisted to Store Leader's direction and end goal of operations for superior guest service and coworker relations
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Assistant General Manager
Travel Centers Of American
11.2017 - 09.2018
- Handled cash accurately and prepared deposits.
- Monitored fuel sales and increased fuel profits
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Store Leader
Kwik Trip
11.2016 - 11.2017
- Learned company policies and expectations through extensive training program
- Exceeded guest expectations
- Provided excellence at each position and skill set learning from the bottom up
Sales Associate
Fireworks Outlet
05.2013 - 08.2015
- One of the top sales associates while also ensuring customers had an excellent guest service experience
- Providing top quality information to guests about our fireworks
- Long and extensive hours stocking shelves and moving products to create eye appealing displays
- Running a tent for weeks around the 4th exceeding profits
Education
No Degree - Atmospheric Sciences And Meteorology
Saint Cloud State University
Saint Cloud, MNHigh School Diploma -
Spring Valley High School
Spring Valley, WI05.2014
Skills
- Employee Scheduling
- Positive and Friendly
- Team Leadership
- Employee Development
- Loss Prevention Procedures
- Employee Training
- Merchandising
- Performance Review
- Motivational Leadership
- Delegating Work
- Critical Thinking
Hobbies and Interests
- Private Pilot and Aviation Enthusiast
- EAA/Chapter 54 Member and Treasurer
- International/Central Section/Minnesota Chapter 99s Member
- Minnesota Twins Advisory Council Member
- Disc Golf
- Fitness
- Varieties of other interests and adventures
Additional Information
- I will give my 100% effort into any project or idea that is thrown my way
- Positivity and hard work ethic is important to me
- Always looking for the most effective way to build a team around
- Believe in leading by good example
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Leader
Kwik Trip
06.2020 - Current
Assistant Store Leader
Kwik Trip
09.2018 - 06.2020
Assistant General Manager
Travel Centers Of American
11.2017 - 09.2018
Assistant Store Leader
Kwik Trip
11.2016 - 11.2017
Sales Associate
Fireworks Outlet
05.2013 - 08.2015
No Degree - Atmospheric Sciences And Meteorology
Saint Cloud State University
High School Diploma -
Spring Valley High School