Overview
Work History
Education
Skills
Hobbies and Interests
Additional Information
Languages
Timeline
Generic

Emma Gaustad

Spring Valley,WI

Overview

10
10
years of professional experience

Work History

Store Leader

Kwik Trip
06.2020 - Current
  • Planned optimal workflow through successful scheduling and task delegation.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every guest.
  • Set example for guest service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Supervised daily operations by directing customer service, inventory and sales operations.

Assistant Store Leader

Kwik Trip
09.2018 - 06.2020
  • Created staff schedules, approved requested time off and updated reports.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Assisted to Store Leader's direction and end goal of operations for superior guest service and coworker relations
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.

Assistant General Manager

Travel Centers Of American
11.2017 - 09.2018
  • Handled cash accurately and prepared deposits.
  • Monitored fuel sales and increased fuel profits
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Store Leader

Kwik Trip
11.2016 - 11.2017
  • Learned company policies and expectations through extensive training program
  • Exceeded guest expectations
  • Provided excellence at each position and skill set learning from the bottom up

Sales Associate

Fireworks Outlet
05.2013 - 08.2015
  • One of the top sales associates while also ensuring customers had an excellent guest service experience
  • Providing top quality information to guests about our fireworks
  • Long and extensive hours stocking shelves and moving products to create eye appealing displays
  • Running a tent for weeks around the 4th exceeding profits

Education

No Degree - Atmospheric Sciences And Meteorology

Saint Cloud State University
Saint Cloud, MN

High School Diploma -

Spring Valley High School
Spring Valley, WI
05.2014

Skills

  • Employee Scheduling
  • Positive and Friendly
  • Team Leadership
  • Employee Development
  • Loss Prevention Procedures
  • Employee Training
  • Merchandising
  • Performance Review
  • Motivational Leadership
  • Delegating Work
  • Critical Thinking

Hobbies and Interests

  • Private Pilot and Aviation Enthusiast
  • EAA/Chapter 54 Member and Treasurer
  • International/Central Section/Minnesota Chapter 99s Member
  • Minnesota Twins Advisory Council Member
  • Disc Golf
  • Fitness
  • Varieties of other interests and adventures

Additional Information

  • I will give my 100% effort into any project or idea that is thrown my way
  • Positivity and hard work ethic is important to me
  • Always looking for the most effective way to build a team around
  • Believe in leading by good example

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Leader

Kwik Trip
06.2020 - Current

Assistant Store Leader

Kwik Trip
09.2018 - 06.2020

Assistant General Manager

Travel Centers Of American
11.2017 - 09.2018

Assistant Store Leader

Kwik Trip
11.2016 - 11.2017

Sales Associate

Fireworks Outlet
05.2013 - 08.2015

No Degree - Atmospheric Sciences And Meteorology

Saint Cloud State University

High School Diploma -

Spring Valley High School

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Emma Gaustad