Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Gini

Burns,TN

Summary

Proven to enhance customer satisfaction at Target through meticulous transaction processing and exemplary service, demonstrating unparalleled patience and empathy alongside financial responsibility. Excelled in cross-departmental collaboration, mentoring, and loss prevention, significantly contributing to team success and operational efficiency. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

1
1
year of professional experience

Work History

Checkout Advocate

Target
12.2023 - 07.2024
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Served as a liaison between customers and management regarding feedback or concerns about their shopping experience.
  • Crosstrained in multiple departments to provide backup assistance when needed.
  • Mentored new employees on checkout procedures and best practices for effective customer interactions.
  • Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
  • Assisted customers with bagging items, displaying excellent customer service skills.
  • Provided information on store promotions and discounts, increasing sales of featured products.
  • Maintained accuracy in cash handling, ensuring proper change was provided to customers.
  • Balanced cash drawers at the end of each shift, demonstrating attention to detail and financial responsibility.
  • Handled returns and exchanges in a professional manner, adhering to store policies.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Needles High School
Needles, CA
06.2024

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Professionalism and Courtesy
  • Customer Service
  • Detail Oriented
  • Guest accommodations
  • Teamwork and Collaboration
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail

Timeline

Checkout Advocate

Target
12.2023 - 07.2024

High School Diploma -

Needles High School

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Emma Gini