Aliyah McCray
ROYERSFORD,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Checkout Advocate
Target
08.2021 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for quicker transaction times and reduced wait periods.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Collaborated with team members to maintain a clean and organized checkout area.
- Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
- Crosstrained in multiple departments to provide backup assistance when needed.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
- Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
- Developed relationships with regular shoppers by remembering preferences, providing personalized recommendations, resulting in increased loyalty among clientele.
Certified Trainer
Chic-Fil-A
06.2019 - 07.2021
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Evaluated the effectiveness of training programs through regular assessment and analysis, leading to continuous improvement efforts.
- Mentored junior trainers to develop their instructional skills, fostering a collaborative work environment within the team.
Education
Veterinary And Biomedical Sciences
Pennsylvania State University
University Park, PA05.2025
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr
Royersford, PA06.2021
Skills
- POS System Proficiency
- Cash Handling Expertise
- Professionalism and Courtesy
- Data Entry Efficiency
- Active Listening
- Stress Management
- Patience and Empathy
- Interpersonal Skills
- Decision Making Abilities
- Reliability and Punctuality
- Problem Solving Abilities
- Organizational Skills
- Team Collaboration
- Effective Communication
- Customer Service Excellence
- Multitasking Capabilities
- Adaptability and Flexibility
- Conflict Resolution
- Attention to Detail
- Performance Improvement
Timeline
Checkout Advocate
Target
08.2021 - Current
Certified Trainer
Chic-Fil-A
06.2019 - 07.2021
Veterinary And Biomedical Sciences
Pennsylvania State University
High School Diploma -
Spring-Ford Senior High School 9-12 Ctr