Emma Haag
East Worcester,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Retail Associate
Liquor Depot
2022.11 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Filler
Toonie Moonie Organics
2021.08 - 2022.11
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Enhanced product quality by adhering to strict sanitation guidelines and maintaining a clean work environment.
- Improved production efficiency by streamlining filler processes and implementing new techniques.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Produce Associate
Hannaford Supermarket
2021.05 - 2022.11
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Completed prep work on pre-packaged vegetables and fruits.
- Skilled at working independently and collaboratively in a team environment.
- Prepped cut fruit and vegetables for sale, keeping with safety and cleanliness standards. Then packaged, weighed, and labeled fresh cut items.
- Capable of closing produce department by myself, completely all closing tasks efficiently, including mopping, cleaning countertops, washing dishes and sinks, performing shrink and taking care of any trash.
Education
High School Diploma -
Cobleskill-Richmondville Central School
Richmondville06.2019
Skills
- Relationship Building
- Time Management
- Product Knowledge
- Merchandise Display
- Cash Handling Accuracy
- Inventory and Stocking
- Store Organization
- Product Recommendations
- POS System Operation
- Basic Mathematics
- Safety and Cleanliness Standards
- Customer Service
Timeline
Retail Associate
Liquor Depot
2022.11 - Current
Filler
Toonie Moonie Organics
2021.08 - 2022.11
Produce Associate
Hannaford Supermarket
2021.05 - 2022.11
High School Diploma -
Cobleskill-Richmondville Central School
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