Emma Hammond
Columbus,OH
Summary
Business student at Columbus State Community College, preparing to transfer to The Ohio State University. Strong interest in marketing within the music industry, with a focus on audience engagement, brand development, and promotional strategy. Eager to combine academic knowledge in business with a long-standing enthusiasm for music to pursue opportunities within the industry.
Overview
7
7
years of professional experience
Work History
Server
Old Bag Of Nails Pub
Columbus, OH
02.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with all staff to communicate effectively.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Guest Service Representative
PromoWest Productions
Columbus, OH
05.2023 - 11.2024
- Resolved guest concerns efficiently, maintaining positive relationships and satisfaction levels.
- Contributed positively towards creating a welcoming atmosphere.
- Checked bags and personal belongings to ensure safety for the venue and guests.
- Scanned guest tickets accurately and quickly.
Supervisor
Tim Hortons
Columbus, OH
01.2019 - 02.2023
- Trained and mentored new staff on operational procedures and quality standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organization
Education
Associate of Arts - Business
Columbus State Community College
Columbus, OH12-2026
Digital Photography - Certificate
Columbus State Community College
Columbus, OH12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Photography
Timeline
Guest Service Representative
PromoWest Productions
05.2023 - 11.2024
Server
Old Bag Of Nails Pub
02.2023 - Current
Supervisor
Tim Hortons
01.2019 - 02.2023
Associate of Arts - Business
Columbus State Community College
Digital Photography - Certificate
Columbus State Community College