Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Emma Hawkins

Emma Hawkins

New Albany,OH

Summary

Well-qualified, highly energetic Esthetician and “Beauty Stylist” offers 6+ years of experience in the beauty industry with a solid set of evolving beauty skills. Proficient in Guest Services, brand and product knowledge, written and spoken communication, and proper sanitation. Exhibits administrative leadership with team building abilities, conflict mediation, accountability, innate drive to surpass goals, organizational and problem-solving talents.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work History

Cosmetic Counter Manager

Nordstrom
Columbus, OH
05.2021 - Current
  • Responsible for meeting and exceeding my goals for my counter and all corporate events.
  • Handle transactions of all sizes and amounts, maintaining vigilance with fraudulent behavior and payments.
  • Truly be customer obsessed by welcoming every guest who walks into my line of sight. Going above and beyond, creating a memorable and meaningful connection.
  • Perform opening and closing duties while keeping up with the daily housekeeping and OSHA certified sanitation. Arrange merchandise to present visually appealing displays and attract guests, while adhering to Nordstrom and brand standards.
  • Ordering through the company POS to restock any bags, testers and other disposable makeup tools I may need, including visuals.
  • Examine and unpack incoming inventory, check the manifest, merchandise shelves and prevent shrinkage.
  • Well versed in using “NordstromOn.” Send “Style-Boards,” for product replenishments, special events, etc..
  • Deliver product demonstrations and applications. Offer products in alignment with latest trends and hot brands.
  • Train and coach new team members in essential store duties, product knowledge, successful strategies to deal with difficult situations and sales targets.

Lead Hostess

The Rail- Dublin
Dublin, OH
01.2021 - 05.2021
  • One of the first faces you saw when you walked in, made sure that guests were comfortable and made to feel welcome.
  • Was in charge of managing the board and my team making sure everything runs smoothly at the front of the house.
  • On slow days I helped bus tables and keep up with opening and closing duties as well as sanitation duties, including bathroom checks every 30 minutes.

Concierge/Receptionist/Training Manager

Woodhouse day spa
Columbus, OH
02.2019 - 03.2021
  • Maintained a clean and serene spa environment, answered phones and emails when helping guests book appointments. Handled any guest complaints and online reviews. Performed opening and closing duties, including end of day paperwork and money deposits. Trained and mentored all of the new hires.
  • Escorted guests upstairs on the elevator and into the changing rooms, helped them get settled in. We provided complimentary beverages and snacks for the guests.

Cosmetic Counter Manager

Elder-Beerman
Huber Heights, OH
03.2015 - 08.2019
  • Performed makeovers on guests, product demonstrations, cross trained at other makeup counters. Proficient in POS and monetary transactions, upsold hero products. I cleaned and sanitized my station, testers and makeup brushes, as well as unloaded truck and restocked products. Managed and organized spa events, GWP as well as multiple other beauty associates.

Education

Associate Degree - Master Aesthetician

Aveda Institute Columbus Ohio, Columbus, OH
08.2018 - 01.2019

High School Diploma -

Jonathan Alder High School, Plain City, OH
08.2013 - 05.2017

Completion Of Cosmetology - Cosmetology

Tolles Career And Technical Center, Plain City, OH
08.2015 - 05.2017

Skills

  • Guest Services (7 years)
  • Management (4 years)
  • Makeup Application (10 years)
  • “Nose” (4 years)
  • Esthetician (4 years)
  • Meevo (2 years)
  • Workday
  • OSHA certified
  • Teams
  • Microsoft Word (10 years)

Accomplishments

Nordstrom:

* From February-June of 2022 Tom Ford Beauty has had increases anywhere from 107%-147%.

*When hired in May of 2021, I was apart of a marriage between Clarins and Shiseido. By October I had absorbed Tom Ford Beauty, bringing my counter to the #3 spot.

*My Year-To-Date sales are currently at $97,250. This time last year I was at $41,222.




Timeline

Cosmetic Counter Manager - Nordstrom
05.2021 - Current
Lead Hostess - The Rail- Dublin
01.2021 - 05.2021
Concierge/Receptionist/Training Manager - Woodhouse day spa
02.2019 - 03.2021
Aveda Institute Columbus Ohio - Associate Degree , Master Aesthetician
08.2018 - 01.2019
Tolles Career And Technical Center - Completion Of Cosmetology , Cosmetology
08.2015 - 05.2017
Cosmetic Counter Manager - Elder-Beerman
03.2015 - 08.2019
Jonathan Alder High School - High School Diploma ,
08.2013 - 05.2017

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Emma Hawkins