Emma Hayes
Weymouth,Massachusetts
Summary
Enthusiastic and customer-focused with extensive experience in creating positive experiences for families. Expert in POS system operations and adept at multitasking in fast-paced environments. Seeking to transition into new experiences, leveraging strong communication and team collaboration abilities in a sales associate role.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
The Fours Restaurant and Sports Bar
10.2023 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Ice Cream Server
Lil Duke's Ice Cream Shoppe
06.2021 - 10.2022
- Established a trust with regular customers, and their kids, fostering a sense of community and loyalty to the establishment.Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Bachelor of Science - Nursing
Merrimack College
North Andover, MA05-2028
High School Diploma -
Cardinal Spellman High School
Brockton, MA05-2024
Skills
- Customer service
- POS system operations
- Social perceptiveness
- Personal presentation
- Strong multitasking
- Friendly, caring attitude
Timeline
Restaurant Hostess
The Fours Restaurant and Sports Bar
10.2023 - 08.2024
Ice Cream Server
Lil Duke's Ice Cream Shoppe
06.2021 - 10.2022
Bachelor of Science - Nursing
Merrimack College
High School Diploma -
Cardinal Spellman High School
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