Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Hecht

Tuscaloosa

Summary

Experienced in creating a happy, welcoming environment for guests and members, as well as successfully navigating sales and helping customers make the right decision for them. A hospitality professional, prepared to execute seamless guest experiences while offering them high-level service. Organizational skills and experience with sales will ensure that everything is kept orderly and done as it should. I love working in customer service and being on the green; getting to talk to golfers and service the members at this organization is a dream. I love golf and am passionate about the sport as is. I would love to be surrounded by this environment and truly think I would be an asset to the team.

Overview

5
5
years of professional experience

Work History

Hostess

Teocalli Cocina
04.2023 - Current
  • Managed the board and made sure reservations and waitlist were getting sat at the time of arrival, dealt with angry customers to calm them down and satisfy their needs, worked hard in difficult situations under multiple stressors, worked alongside many coworkers in a close community, helped coworkers with their tasks as well, dealt with numerous responsibilities while hosting solo, creatively problem solved to ensure customers were happy.

Private Nanny

The Vincent Family
01.2025 - 05.2025
  • Responsible for pickup from school bus drop off, as well as driving them to numerous after-school activities such as sports, or camps, tutored both girls in math and reading, specifically the 8 year old, and watch their understanding and grades improve, cooked meals and made healthy snacks for them, cared for and nurtured them.

Sales Representative

Cycle Bar
04.2024 - 09.2024
  • Handled PR by communicating with important brands such as Celsius or Teleties and securing brand deals for the store, was in charge of making sales and retail, not to only reach a quota but go above and beyond, managed the business communication with customers on social media and text as well as communicated with brands on social media, opened and closed the shop solo, cleaned the studio and entire building, set up personal notes and wrote notes to customers to build important relationships with customers, checked people in and monitored that everyone was in their correct place, assisted the instructor with lights etc, helped students set up their bike, shoes, etc, made numerous phone calls a day with customers to make sales and gain information from them to further help.
  • Shop closed

Scooper/Cashier/Customer Service Worker

Sweet Cow Ice cream
04.2022 - 05.2023
  • Took and prepared orders in a timely manner, handled money and was responsible for making sure calculations were accurate, Gained customer service skills working the POS system for up to 5 hours in a row, had to focus and stay calm in a hectic environment with many people and competing demands. Built important relationships with customers to ensure regulars stayed regulars.

Barista/Cashier/Customer Service

Precision Pours
06.2020 - 11.2020
  • Responsible for opening and closing the shop sometimes solo, making various drinks while multitasking baking food, built relationships with customers and became close with regulars, worked in a community of multiple baristas and cashiers, dealt with competing requests and many customers at once.

Education

Elementary Education

University of Alabama
Tuscaloosa, AL
05-2028

Elementary Education

University of Arizona
Tucson, AZ
05-2028

Skills

  • Customer service
  • Public Relations
  • Effective multitasking
  • Cleaning and sanitation
  • Interactive communication skills
  • Exceptional communication
  • Guest engagement
  • Payment processing
  • Complaint handling
  • Phone etiquette

Timeline

Private Nanny

The Vincent Family
01.2025 - 05.2025

Sales Representative

Cycle Bar
04.2024 - 09.2024

Hostess

Teocalli Cocina
04.2023 - Current

Scooper/Cashier/Customer Service Worker

Sweet Cow Ice cream
04.2022 - 05.2023

Barista/Cashier/Customer Service

Precision Pours
06.2020 - 11.2020

Elementary Education

University of Alabama

Elementary Education

University of Arizona

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