Emma Hiegel
Denton,TX
Summary
Detail Oriented and efficient professional with extensive experience in customer service and digital data management. Proven ability to manage multiple tasks simultaneously while maintaining high accuracy in data entry and customer interactions. Recognized for excellence in service delivery and effective communication skills. Pursues opportunities to learn new skills and contribute to group success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
DATCU
06.2023 - Current
- Managed cash transactions, including cashing checks and modifying customer accounts, ensuring compliance with banking policies and procedures.
- Demonstrated proficiency in Microsoft excel for entering and organizing banking information and maintain accurate financial records.
- Delivered exceptional customer service, both in person and over the phone, resulting in consistently high customer satisfaction scores.
- Executed cross-selling techniques to promote bank products and services, contributing to branch sales goals.
- Balanced the vault and maintained an accurate record of cash flow, enhancing operational efficiency.
- Developed professional relationships with coworkers to foster a collaborative team environment and improve workflow.
- Awarded for perfect customer service surveys, showcasing a commitment to excellence and service delivery.
- Adaptable in using both Apple and Windows operating systems to complete daily tasks efficiently.
- Exhibited strong time management skills by prioritizing tasks effectively and meeting deadlines consistently.
- Quick learner with the ability to memorize and recall essential banking information to enhance customer interactions.
Delivery Driver
Domino's Pizza
05.2022 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
Cashier/Customer Service
Happy's Sip & Dip
10.2020 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
- Worked with floor team and managers to meet wide range of customer needs
- Restocked and organized merchandise in front lanes
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
Cashier/Customer Service
Tom Thumb
08.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
Integrative Studies - Business And Communication
University of North Texas
Denton, TX05.2025
Communication Studies - Communication Studies, Marketing
Texas A&M University
College Station, TX05.2025
High School Diploma -
Era ISD
Era, TX05.2021
Skills
Digital Data Entry, Customer service excellence, Microsoft Excel Proficiency, Cross Selling-Techniques, Vault Balancing, Time management, Strong Interpersonal Communication, Adaptable to various operating systems Process Payments, Active Listening, Strong Working Relationships
Certification
Content Marketing Certified
Marketing Foundations: Consumer Behavior Certified
Timeline
Bank Teller
DATCU
06.2023 - Current
Delivery Driver
Domino's Pizza
05.2022 - 05.2023
Cashier/Customer Service
Happy's Sip & Dip
10.2020 - 03.2021
Cashier/Customer Service
Tom Thumb
08.2019 - 05.2020
Integrative Studies - Business And Communication
University of North Texas
Communication Studies - Communication Studies, Marketing
Texas A&M University
High School Diploma -
Era ISD
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