Emma Holt
Denham Springs,LA
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure.
Overview
3
3
years of professional experience
Work History
Hostess
Sombrero’s Mexican Resturaunt
04.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Walkon’s Sports Bistreaux
11.2021 - 03.2022
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Marketing with a concentration in Social Media Advertising -
Southeastern Louisiana University
Hammond, LA05.2027
Student -
Walker Highschool
Walker, LA05.2023
Skills
Effective Multitasking
Patience and Empathy
Phone Etiquette
Customer service expertise
Detail Oriented
Exceptional communication
Payment Processing
Complaint Handling
Guest complaint resolution
Safe Food Handling
Seating arrangements
Upselling
References
REFERENCES AVAILABLE UPON REQUEST
Tommy Stojak, Nela Stojak, Miranda Rotosho (225) 665 - 6996
Timeline
Hostess
Sombrero’s Mexican Resturaunt
04.2022 - Current
Hostess
Walkon’s Sports Bistreaux
11.2021 - 03.2022
Bachelor of Marketing with a concentration in Social Media Advertising -
Southeastern Louisiana University
Student -
Walker Highschool
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