Emma Howard
Knoxville,TN
Summary
Reliable Shift Leader with three years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Expert in dealing with tough customer-related situations such as shoplifting.
Overview
2
2
years of professional experience
Work History
Shift Lead
KARM Thrift Stores
05.2023 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Sales Associate
KARM Thrift Stores
02.2023 - 05.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Buff City Soap
06.2022 - 04.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
AEO & Aerie Store
08.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - English Literature
The University of Tennessee - Knoxville
Knoxville, TN05.2025
High School Diploma -
Knox Central High School
Knoxville06.2021
Skills
- Performance Improvement
- Operations Monitoring
- Loss Prevention
- Conflict Resolution
- Guest Service
- Work Delegation
- Sales proficiency
Timeline
Shift Lead
KARM Thrift Stores
05.2023 - Current
Sales Associate
KARM Thrift Stores
02.2023 - 05.2023
Sales Associate
Buff City Soap
06.2022 - 04.2023
Sales Associate
AEO & Aerie Store
08.2021 - 01.2022
Bachelor of Arts - English Literature
The University of Tennessee - Knoxville
High School Diploma -
Knox Central High School
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