EMMA HUBNER
Tampa
Summary
Recent college graduate seeking to obtain an entry-level position within the National Parks system that will allow me to combine my love for nature and the outdoors with my previous customer service experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Legal Assistant
Levy & Levy LLC
10.2023 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorney thorough research and analysis of Litigation history.
- Manage Case files and create billing for opposing council claimants.
- Manage incoming and outgoing mail including invoices and check payments,
- Reviewing billing of client accounts to ensure accuracy
Student Leasing Representative
College Town @ USF
04.2022 - 10.2023
- Managed the property email and answered and returned phone calls.
- Educated potential renters on pricing, lease options, and property amenities.
- Facilitated monthly rental payments, pre-payments and various charges in person/over the phone
- Strong emphasis on education to renters of monthly fees and charges
- Planned and organized property-wide events.
- Achieved property goals and quotas month over month.
Customer Service Front Desk Associate
Urban Air
05.2021 - 08.2021
- Handled client question and concerns with ease
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Efficiently worked within a fast paced environment
- Daily use of cash register
Education
Bachelor of Criminology -
University of South Florida
Tampa, FL05.2023
Skills
- Microsoft Word
- Microsoft PowerPoint
- Billing Statements
- Payment Processing
- Fast Learner
- Team Player
Certification
- CITI Training- VA Human Subjects Protection and Good Clinical Practices, 2023
- FRLA- Human Trafficking Awareness, 2022
Research
Research Assistant- Research Project on the Abuses of the Legal System, 09/2022, Present, Evaluated case filings to complete data collection instruments, including financial affidavits, sanction orders, and plea documents., Retrieved detention and criminal history information for litigants from the Department of Corrections information network database., Searched Westlaw database for case details and docket information for each litigant., Maintained data integrity on a cloud-based platform for the research project.
Awards
- FL Academic Scholars, 2020-2022
- USF Directors Award, 2020-2022
Volunteer Experience
- Big Brothers Big Sisters of Tampa Bay, Tampa, FL, 10/2016, 10/2019, Mentored Elementary students with a focus on educational tutoring and overall behavior improvement.
- R’Club, St. Petersburg, FL, 07/2019, 08/2019, Assisted with general office duties and the creation of enrollment packets.
Timeline
Legal Assistant
Levy & Levy LLC
10.2023 - Current
Student Leasing Representative
College Town @ USF
04.2022 - 10.2023
Customer Service Front Desk Associate
Urban Air
05.2021 - 08.2021
Bachelor of Criminology -
University of South Florida
- CITI Training- VA Human Subjects Protection and Good Clinical Practices, 2023
- FRLA- Human Trafficking Awareness, 2022
Similar Profiles
Lucia CruzLucia Cruz
Concessions Worker at Levy RestaurantsConcessions Worker at Levy Restaurants
Gabi EvansGabi Evans
Suite Attendant & Bartender at LevySuite Attendant & Bartender at Levy
Kayleigh LewisKayleigh Lewis
Sous Chef at Levy Restaurants- UWMSous Chef at Levy Restaurants- UWM